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Roaming off and texting

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‎05-01-2023 07:33 PM - last edited on ‎05-01-2023 08:35 PM by RogersZia

Hi,
If this is in the wrong category please move it 🙂

Where to start.
Super unhappy with Rogers at the moment. Chat and calling resolved nothing. Hoping to get some answers here.
I traveled to Europe 2 weeks ago for 2.5 weeks. Because I find the roaming charges outrageous, I turned off roaming and mobile data and only used wifi.
(I turned roaming on for 2 days from the 18 days I was gone and got a text on those days. I also randomly got a text on April 14. Unsure how as i didn't even travel between 2 countries)

Anyways. came home. few days later got my bill. I was charged for all 18 days. (Yes, do the math, not pretty, hence why I'm so upset)
When calling with them I was told I did text and that qualifies as roaming (which I only did on wifi)
Now my question if I have roaming turned off. why am I not being charged regular/international charges? (With the few texts I send is still cheaper then $15,- a day) Because I can't find anything about opting out of Roam like Home.

Sorry for the rant, but after being a customer for over 10 years, this was not a nice welcome back from vacation bill at all. And so far Rogers couldn't do anything?

Thanks for reading!

Re: Roaming off and texting

Pauly

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‎05-01-2023 08:27 PM

Turning off Roaming and turning off DATA Roaming are 2 separate things in the eyes of your provider.

Your provider can tell if your in another country even if you turn off Data roaming because you will be connected to another cell provider even if u dont use your phone.

Now in theory if you do NOT use your phone to make calls or Text but are roaming on another providers network, then you are usually okay. but if you said you sent a text message with your wifi on, well text messages normally are sent thru the CELLULAR network so if u send one and your in another country, the phone will most likely use the CELLULAR network of that country to deliver the message. Now wifi calling is another story you technically can send a text message with wifi on and cellular network completely off if you are using wifi calling, however if they detect your in another country first thru cellular romaing then yeah they will bill you even if u turn air plane mode on. my advice, dont connect to another cell network when travelling unless u absolutely need to. keep airplane mode on, use third party messaging apps like whats app or meta messenger